Article 21Collective complaints

1. Without prejudice to Article 86 of Regulation (EU) 2022/2065 and to Directive (EU) 2020/1828 or to any other type of rules on representation under national law, minors and guardians who are recipients of online social networking services, of video-sharing platform services, of video gaming platforms, and users of AI companions or of general conversational chatbots, shall at least have the right to mandate a body, organisation or association to exercise the rights conferred by this Regulation on the minors’ behalf, provided that the body, organisation or association meets all of the following conditions:

• (a)
  it operates on a not-for-profit basis;
• (b)
  it has been properly constituted in accordance with the law of a Member State;
• (c)
  its statutory objectives include a legitimate interest in ensuring that this Regulation is complied with.

2. In addition to the right to lodge a complaint in accordance with Article 53 of Regulation (EU) 2022/2065, minors and guardians who are recipients of online social networking services, of video-sharing platform services, of video gaming platforms, and users of AI companions and general conversational chatbots, and any body, organisation or association referred to in paragraph 1 of this Article shall have the right to lodge a complaint alleging an infringement of this Regulation against providers of the aforementioned services and systems with the competent authority determined in accordance with Article 34 of the Member State where the recipient of the service or the user of the system is located or established, or with the European AI Office for AI companions or the general conversational chatbots falling under its exclusive competence pursuant to Article 75(1) of Regulation (EU) 2024/1689.