Recital 44

Certain bodies, organisations and associations have particular expertise and competence in detecting and flagging suspected infringement of this Regulation and their complaints may have a positive impact on the freedom of expression and of the freedom of information in general. Therefore, guardians and minors should have the right to mandate such a body, organisation or association in accordance with the conditions set out in Article 86 of Regulation (EU) 2022/2065 to exercise the rights conferred by this Regulation on the minors’ behalf. In addition to the right to lodge a complaint in accordance with Article 53 of Regulation (EU) 2022/2065, minors and guardians who are recipients of the service and users of systems and any body, organisation or association should have the right to lodge a complaint against providers subject to this Regulation. Such complaints should be lodged with the competent authority determined in accordance with Article 27 of the Member State where the recipient of the service is located or established, in accordance with national principles of good administration. For AI companions and general conversational chatbots, Article 85 of Regulation (EU) 2024/1689 should apply. The possibilities to contest decisions of providers of online platforms should leave unaffected in all respects the possibility to seek judicial redress in accordance with the laws of the Member State concerned, and therefore should not affect the exercise of the right to an effective judicial remedy under Article 47 of the Charter.