Recital 55

In cases when recipients of services and of systems referred to in paragraphs 1 and 4 consider that the outcome of the age assurance is incorrect, they should have access to an effective internal complaint-handling mechanism. That mechanism should enable complaints to be lodged by electronic means and free of charge, and should be easily accessible and user-friendly. In order to ensure effective redress, providers should handle such complaints diligently, impartially and without undue delay. Where a provider of an operating system has obtained, in compliance with this Regulation, an age signal of a user, that provider should, with the user’s consent, enable the sharing of that age signal with providers in scope where this is necessary for compliance with this Regulation This should not lead to the processing of any additional data other than strictly necessary for the compliance with this Regulation. This obligation on providers of operating systems, should be without prejudice to the obligations for the providers to assess and verify the age to ascertain that the age signal has been obtained in accordance with the requirements set in this Regulation.